FAQ

Order Processing Times: We typically make our products when items are ordered and so our normal processing time from the time you place your order to the time we ship it out is generally 2-3 business days (excluding holidays).

November 15-January 15 this will typically be 2-5 business days (excluding holidays).

There may be times where we are waiting on packaging or materials to come in that we have ordered and our supply chain may have a small delay. If your package is going to take longer than our normal processing time, we will typically notify the customer that your order may be delayed. We may make a website announcement of this or personally email customers about this. We are always working to make turn around times of purchases faster and faster.

Shipping times: Typically our shipments take 2-3 business days  to reach each customer depending on USPS shipping times. During times of significant weather the USPS may have a small delay. This is in addition to listed shipping times from USPS. USPS does not take our processing times into account when listing their shipping times at checkout.

Expedited shipping: If you would like for your purchase to be processed faster and shipping times to be shorter, feel free to purchase a faster shipping service. We check for these expedited orders every 24-48 hours and process them that day including the shipping that the customer has requested.

Where are you located?: We are located in Albuquerque, New Mexico. This is in the United States between Arizona & Texas. We are in a high desert environment with an elevation just slightly higher than Denver, at 5,700 feet or so. The Middle Rio Grande Valley is a Rift Valley that was formed millions of years ago by tectonic and volcanic activity. The Rio Grande Valley & river indentation was formed by a collapsed underground lava flow. Our beautiful Sandia & Monzano Mountains were formed by violent ancient volcanic activity which pushed this valley from the sea floor to a mile high desert valley with lots of variation from the Rio Grande Bosque up through dry desert and ends up at the temperate foothills of this Rockies Mountain Chain. We receive a mild variation of all four seasons and we have the best sunsets in the whole country, rivaled only by Arizona in magnificently colored and dramatic clouds at sunset.

Returns & Exchanges: This info can be found HERE

How big is your company?: We are a three person operation currently. Michael, the Founder, formulates all the products and designs all labels and packaging. He also is in charge of marketing and sales, website design, photography, customer service, networking, and managing work flow of others. Trent, production manager & Michael's fiancé, makes all the products we sell with occasional help from his brother and best friend. Susan, shipping coordinator & Michael's Mother, helps Michael and Trent pack and ship orders. We are a family team with occasional help from other family and friends and our passion is in helping others to feel better while encouraging others to use products that are as natural as possible. We know that reducing our exposure to chemicals and toxic environments benefits us all both inside and out.

Your name is SageWork Organics, do you use all organic ingredients?: We do have a passion for using Organic & Naturally Wild Harvested ingredients whenever possible. We use Organic Shea Butter in most of our thicker based products, we use organic or traditionally processed Essentials Oils whenever possible, we use organic Safflower Oil, and many of our other ingredients are organic as well. Not all of our ingredients are organic as some are cost prohibitive or unavailable in an organic form like Fractionated Coconut Oil cannot be labelled as organic, etc. Our promise to you is that each and every product we make is as natural and safe as we can make it. We only sell items that we would be happy to have any of our family members and closest of friends, as well as ourselves, to use. 

You use Phenoxyethanol & Caprylyl Glycol as a preservative and this is not natural, why?: We have, over the years, spent hundreds of hours researching each of our ingredients and have selected each ingredient for a very specific purpose in mind. When we first started the company, we used only natural and very mild preservatives and anti-oxidant ingredients to try to preserve our products this way. We had many customers report short shelf lives, molds and yeasts growing in their product due to cross contamination and sun exposure during storage of product at the customers house, etc. This was because natural preservatives can be very short lived or super sensitive to sunlight. Plant based preservatives just don't provide the level of safety and shelf stabilization needed to sell products commercially.

We wanted to include a viable preservative that didn't have risky ingredients. Formaldehyde included in some preservatives were out of the question, and parabens have a bad reputation of being irritating to some so we have wanted to find what other "Natural" product companies were using in order to make their product shelf stable as well as safe for our customers health.

Phenoxyethanol has recently gotten some bad publicity using tests on animals at 100% potency. In contrast, the same results would come from using 100% pure grain alcohol without proper dilution. When used at 0.5-1.5% in a formula, Phenoxyethanol is safe enough to be used on the most sensitive of skins - on premature babies. In it's natural form it is found in green tea and when used as a preservative against bacterial fungal, and yeast growth it is bio-identical meaning it is the exact replica of what nature produces. 

The European Union and Japan both approve its use up to that 1% level and our formulas fall well below the recommendation at 0.5% or less (depending on the specific product). What’s more, it’s included in the Handbook of Green Chemicals and is also Whole Foods Premium Body Care approved. And, their standards, developed by a team of scientists over the course of years, are some of the strictest available. If these two credible sources give it a thumbs-up, we do, too.

Even better, phenoxyethanol doesn’t react with other ingredients as compared to completely natural preservatives. This kind of stability makes it an especially effective preservative in comparison to what else is currently available.

We regularly hear from customers concerned about this ingredient because there’s quite a bit of online controversy about its safety.  You’ll find it being mentioned as everything from a developmental and reproductive toxicant to being linked to cancer. Fundamentally, it’s poorly interpreted science.

Most of the studies that have found significant negative health impacts are based on full-strength or high-dose exposures. In real life usage, exposures are quite small. That’s why it’s approved at levels up to 1%. It’s all about the final formulation.

We’d like to highlight a study that helped inform our decision to use it – a study conducted on pre-term newborn babies finding a phenoxyethanol-based antiseptic as the preferred, gentle formula that’s quickly metabolized by even a premature baby’s system, as mentioned before.

Now, we’re not trying to write-off our customers concerns about this ingredient – honestly, it’s not perfect, but there are not many preservatives that are.  Even alcohol can be harsh and has it’s limitations if used improperly.

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